Return Policy

At MalikOwais LLC, we strive to ensure that you are completely satisfied with your purchases. We understand that sometimes an item may not be what you expected it to be. That’s why we offer a straightforward 7-day return policy for our customers.

Our 7-Day Return Policy

You can return most items purchased from MalikOwais LLC within 7 days of the delivery date. Here’s how:

  • Eligibility for Returns:
    • Item must be in its original, unused condition, including all packaging, tags, and accessories.
    • Receipt or proof of purchase is required.
  • Non-Returnable Items:
    • Perishable goods such as food, flowers, or plants.
    • Customized or personalized items.
    • Downloadable software products.
    • Some health and personal care items.
  • Initiating a Return:
    • To start a return, please contact our customer service team with your order number and reason for return. We will guide you through the process and provide you with a return shipping label, if applicable.
  • Refunds:
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
  • Exchanges:
    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service.
  • Shipping Costs:
    • The customer is responsible for paying for the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Frequently Asked Questions (FAQs)

How long does it take to process a return?

Returns are typically processed within 5-7 business days after we receive your item. Refunds may take an additional 3-5 business days to appear on your statement, depending on your bank or credit card issuer.

What if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately with photographic evidence. We prioritize these cases and will offer a replacement or full refund.

Can I return an item if I’ve used it?

Items must be in their original condition to be eligible for a return. Used items, or items damaged by the customer, will not be eligible for a refund or exchange.

Do you offer exchanges?

Yes, we offer exchanges for defective or damaged items. For other cases, we recommend returning the original item for a refund and placing a new order.

How will I know that you’ve received my return?

We will send you an email notification once your return has been received and inspected. You will be informed about the approval or rejection of your refund.

What if I lost my receipt or proof of purchase?

Unfortunately, we require a receipt or proof of purchase to process your return. Please try to keep your receipt or order confirmation for future reference.

For any other questions or concerns regarding your return, please contact our customer service team. We’re here to help ensure that your shopping experience at MalikOwais LLC is as enjoyable and hassle-free as possible.